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Delivery
Where is my order?
Where does Pure Electric deliver?
Tracking shows delivered but order not received
How long does it take to deliver?
Do Pure Electric e-scooters require assembly?
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General
What is the weight limit for a Pure Electric e-scooter?
What is the minimum age to ride an Adult e-scooter?
Is it legal to ride an e-scooter in the UK?
How to 'start' an e-scooter?
How long will my e-scooter battery last?
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Orders, Billing, & Payments
VAT invoices
The price has reduced since I placed an order
Student discount
Price match promise
Payment methods accepted
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Product Support
Slow running speed / flashing lights
Product manuals
My handlebars are stuck
My e-scooter won't switch on
My charger isn't working
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Returns
What is the status of my return?
Returning a faulty product
Refund not received
Change of mind - E-scooter
Change of mind - Accessories
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Spares, Repairs, & Maintenance
Wheel alignment / Handlebar adjustment
Replacing rear mudguard
Replacing back light
Recommended tyre pressure
Recommended e-scooter maintenance
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Warranty, Repair & Information
What can void a Pure Electric e-scooter warranty?
Warranty information (non-Pure products)
Transferring your warranty
Registering your warranty
My warranty has expired, how can I have my scooter repaired?
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