Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- 900W e-scooter | If you purchased yours after 4th November
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
Do Pure Electric e-scooters require assembly?
Depending on the model there can be a small amount of set up or assembly to complete before you head out for your first ride. Don’t worry - In all cases it’s simple, quick and can be completed by virtually anybody!
Pure Electric Generation 2 (Go, Air, Pro, LR) and Air3 Models:
Your scooter will have been checked and part assembled by our technicians. All that remains for you to do on arrival is to connect the handlebar assembly to the stem using 4 bolts and an Allen key, all of which will be supplied in the box.
Once assembled, we strongly recommend you complete a quick tyre pressure check using the pump supplied, adding additional pressure to reach 36PSI where necessary.
You’re now ready to take your first ride.
Pure Electric Advance and Advance Flex Models
No assembly required however we strongly recommend you complete a quick tyre pressure check using the pump supplied, adding additional pressure to reach 36PSI where necessary.
That’s it, you’re ready to go!
Updated on 25 Mar 2024
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