Looking for Help?
Find answers to your questions
- What is the weight limit for a Pure Electric e-scooter?
- What is the minimum age to ride an Adult e-scooter?
- Is it legal to ride an e-scooter in the UK?
- How to 'start' an e-scooter?
- How long will my e-scooter battery last?
- How long does it take to charge?
- Can I get insurance on my e-scooter?
- Can I charge my e-scooter overnight?
- 900W e-scooter | If you purchased yours after 4th November
- Slow running speed / flashing lights
- Product manuals
- My handlebars are stuck
- My e-scooter won't switch on
- My charger isn't working
- My battery doesn't last long / short battery range
- Incorrect pin code
- I can't find my stem bolts
- Connecting to the Pure app
- Changing between Miles / Kilometers
- Battery gauge drops fast
- App troubleshooting / forgotten pin code
- Wheel alignment / Handlebar adjustment
- Replacing rear mudguard
- Replacing back light
- Recommended tyre pressure
- Recommended e-scooter maintenance
- Pure Electric e-scooter error codes
- Puncture prevention
- Flat tyre / puncture repair
- Fixing a wobbly stem
- Fitting solid tyres
- Deck replacement
- Cleaning your scooter
- What can void a Pure Electric e-scooter warranty?
- Warranty information (non-Pure products)
- Transferring your warranty
- Registering your warranty
- My warranty has expired, how can I have my scooter repaired?
- Making a warranty claim / repair under warranty
- How to find my serial number?
- Are punctures covered by warranty?
- Accessories warranty information
Recommended e-scooter maintenance
To keep your Electric Scooter in tip top condition we recommend the following maintenance schedule:
Before every ride
- Check tyre pressure
- Check wheels and handlebars turn smoothly
- Check any hinges for unexpected vibration or movement
- Look for any loosened nuts, bolts and fasteners
- Check lights and indicators function
Alternatively you can watch our short video guide here.
Every 1 month OR every 300KM
- Check both tyres for damage
- Check the bell function
- Clean with damp cloth and inspect for damage – Click here for our handy video on how to deep clean your product
- Check all cables, charger and charger cable for any signs of damage
Every 6 months, or every 1,500KM
- Tighten bolts to correct torque
- Adjust brakes
- Clean with damp cloth and check for chassis & fork damage
Every 12 months, or every 3,000KM
- Check headset and wheel bearings for damage; grease where appropriate
- Service all folding points, re-grease where appropriate
Updated on 25 Mar 2024
Did this document help?
Thanks for your feedback
- Choosing a selection results in a full page refresh.